Returns & Exchanges

 

Can I exchange the size?

- Unfortunately, we do not accept exchange at this time.

 

How long do I have to return an item?

- All returns must be made within 14 days of the e-mail confirming shipment. Please email customercare@lacienegaclothing.com for more info.

 

How will I receive my refund?

- Once the return has been approved, you will receive your refund via the same means used to make your purchase.

 

When will I receive my refund?

- Refunds will be processed within approximately 7 to 10 business days after we receive your return. Once the return has been approved (the items have to be unworn, no stainsundamaged, unwashed and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within approximately 3 to 7 business days). 

Please note that we have the right to deny credit if the items returned do not meet our return policy standards.

 

How do I return an item?

1. Please email customerservices@lacienega.com to indicate the items you would like to return.

2. Securely pack the items in the original shipping envelope and send back to us.

 

For more info regarding the shipping process, exchange and return, please email customercare@lacienegaclothing.com